Brief Description of Role
The Recoveries Supervisor is responsible for coordinating the debt recovery process in FINCA Zambia by identifying and contacting defaulting clients in order to minimize arrears where Accounts Relationship Officers have failed to collect. These will be loans above 30 days in arrears and those identified or suggested by the Credit Manager. The Recoveries Supervisor will then have to recover monies from such clients. It is also the responsibility of the Recoveries Supervisor to look for insights, as in the root causes of defaults and report that to the supervisor.
Essential Duties and Responsibilities:
Monitoring of the portfolio to identify the clients above 30days in arrears
Develop debt recovery policies and procedures for use in the department
Coordinate weekly work plans and supervise the work of recovery officers to ensure that they are performing to expectation.
Develop Key Performance Indicators to track departmental performance as well as that of recovery officers.
Develop appropriate and effective payment plans with defaulting clients and making sure that such clients pay according to the plan Achieving significant debt recovery as and above stated in the agreed targets.
Identify root causes of defaults and make recommendations for process improvement as and when appropriate.
Maintain excellent records of contacts, transactions, efforts and progress made on the recovery
Liaise with the supervisor to report on progress and to discuss particularly difficult clients.
Pass on difficult debtors at appropriate time to legal
Provide weekly consolidated reports on the recoveries.
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